Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixtapa, GRO, 40880, Mexico

WELCOME TO

Krystal Ixtapa

Q: Is Krystal Ixtapa a family-friendly resort?

Yes, Krystal Ixtapa is marketed as a family-friendly beachfront resort , offering a Kids Club , a playground on site , and supervised childcare and babysitting services (surcharge) so families can enjoy time together in Ixtapa.

Q: What time is check-in and check-out at Krystal Ixtapa?

Krystal Ixtapa offers check-in starting at 4:00 p.m. and check-out by 12:00 p.m. , with a 24-hour front desk available to assist guests at any hour.

Q: Is there a minimum age requirement to check in at Krystal Ixtapa?

Yes, the primary guest checking in at Krystal Ixtapa must be at least 18 years old , and a valid government-issued photo ID along with a credit card or deposit may be required at arrival.

Q: Does Krystal Ixtapa allow pets?

Krystal Ixtapa does not allow pets , including dogs and cats, so guests should plan accordingly when booking their stay at this beachfront resort.

Q: What restaurants and bars can guests enjoy at Krystal Ixtapa?

Guests at Krystal Ixtapa can dine at Bogart's , a Moroccan-inspired gourmet dinner restaurant, Aquamarina , the resort's main buffet and pool-view restaurant, and Las Velas , an open-air ocean-view restaurant, along with two additional bars and lounges on property.

Beachfront all-inclusive resort on El Palmar Beach in Ixtapa

Stay directly on Bahía el Palmar in Ixtapa’s hotel zone, steps from the sand and close to shopping, golf, Delfiniti and Magic World Aquapark. This beachfront all-inclusive resort pairs ocean-view dining, poolside snacks, family-friendly activities, a fitness center, spa treatments, meeting rooms and easy access to water sports, with Ixtapa-Zihuatanejo International Airport about a 26-minute drive away.

Daytime pool with a blue waterslide, palms, loungers, and ocean backdrop at Krystal Ixtapa.

Family splashing down a blue pool slide at Krystal Ixtapa.

Child exiting a blue waterslide into the pool at Krystal Ixtapa.

Fitness room with treadmills, exercise bikes, weights, and stability balls at Krystal Ixtapa.

Spa treatment with a guest receiving a massage beside candles and towels at Krystal Ixtapa.

Spa treatment room with massage table, robe, towels, candles, and flower decor at Krystal Ixtapa.

Two guests playing beach volleyball by the ocean at Krystal Ixtapa.

Guests ride a bicycle past the signed entrance facade at Krystal Ixtapa.

A woman and child play foosball in a shaded game area at Krystal Ixtapa.

Covered game tables with foosball, chess, and dominoes sit outdoors at Krystal Ixtapa.

A family plays pool together in a covered recreation area at Krystal Ixtapa.

A game area with a pool table and arcade cabinet overlooks palms at Krystal Ixtapa.

A colorful kids club room with toys, small tables, and foam flooring at Krystal Ixtapa.

Front drive and tower exterior with palms at Krystal Ixtapa.

Main entrance exterior with fountain and palms at Krystal Ixtapa.

Family sitting at the shoreline with hotel tower behind them at Krystal Ixtapa.

Landscaped entrance drive and open lobby approach at Krystal Ixtapa.

Illuminated hotel exterior and entrance at night at Krystal Ixtapa.

Beach loungers, palapas, palms, and tower exterior at Krystal Ixtapa.

Child jumping on the sandy beach with ocean waves at Krystal Ixtapa.

A silhouetted person stands on the beach at sunset near Krystal Ixtapa.

Beach palapas and lounge chairs line the sand in front of Krystal Ixtapa.

An aerial view shows Krystal Ixtapa beside the beach, pools, and palm trees.

A large pool with a blue waterslide sits in front of Krystal Ixtapa.

Aerial view of the beachfront pools and sandy shore at Krystal Ixtapa.

Main pool with lounge chairs and resort towers at Krystal Ixtapa.

Tiled lobby corridor with steps, ramp, and lit wall niches at Krystal Ixtapa.

Lobby counter with queue barriers and pendant lights at Krystal Ixtapa.

Reception desk below beach murals and a whale poster at Krystal Ixtapa.

Wide reception area with beach mural, tiled floor, and queue lanes at Krystal Ixtapa.

WHAT'S INCLUDED IN YOUR STAY

ALL-INCLUSIVE

Dining & Drinks

Enjoy buffet meals, specialty dining by reservation, snack spots, and drinks across restaurants, bars, poolside venues, café, and food truck.

Room Service

Room service runs 7:00 a.m. to 10:00 p.m. for an extra charge, while mini-bar inclusion is not listed.

Pool & Beach

Relax with direct El Palmar beach access, beach umbrellas and towels, plus outdoor pools featuring a children’s area and waterslide.

Entertainment

Family entertainment includes a Kids Club, playground, arcade, billiards, ping-pong, giant chess, board games, and weekend nightclub access.

Sports & Fitness

Stay active with the fitness center, onsite fitness classes, volleyball, bicycle rentals, and nearby sailing, scuba diving and watersports.

Free Wi-Fi

Free Wi-Fi is available at the hotel, with in-room Wi-Fi listed among standard guestroom amenities.

Discover top Accommodations

Rooms & Suites

Explore All Accommodations

Standard room with king bed, desk, balcony and ocean glimpse at Krystal Ixtapa.

Standard Garden View or Pool View Room

474 ft²
4 Guests
1 King Bed

SAVOR THE FLAVOR

reSTAURANTS & BARS

Bogart's

International Gourmet Restaurant

An elegant international gourmet restaurant at Krystal Ixtapa offering Moroccan-style surroundings inspired by Casablanca and a signature dinner menu by reservation. Bogart’s is perfect for a more refined evening, with Casual Formal dress and a cinematic atmosphere.

Aquamarina

International Buffet Restaurant

A welcoming international buffet restaurant at Krystal Ixtapa serving breakfast, lunch and dinner beside the lobby with views of the pool. Aquamarina is perfect for easy family meals and relaxed all-day dining, with a bright, convenient setting close to the resort’s main spaces.

Las Velas

Grill Seafood Restaurant

An open-air grill seafood restaurant at Krystal Ixtapa offering ocean views, local products and grilled specialties in a relaxed setting. Las Velas suits guests who want a breezy meal by the sea, with a thatched-roof atmosphere and easygoing warmth.

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hotel location

Explore The Area

Set along the serene shores of Bahía el Palmar on Mexico’s Ixtapa coast, Krystal Ixtapa offers an all-ages escape surrounded by natural beauty and easy access to the water. The resort sits just steps from El Palmar Beach, with a private stretch of sand for hotel guests—perfect for unforgettable ocean mornings. Nearby, guests can take a short boat ride to Isla Ixtapa, with its calm coves ideal for swimming and snorkeling in clear water, or visit the Playa Linda Crocodile Lagoon to spot turtles and birdlife. Day trips to the fishing town of Zihuatanejo, with its Paseo del Pescador boardwalk and municipal market, offer culture within easy reach. Conveniently located about ten miles from Ixtapa-Zihuatanejo International Airport, this resort blends beachfront comfort with access to the area’s top attractions.

What's Nearby

FREQUENTLY ASKED QUESTIONS

KRYSTAL IXTAPA FAQs

Is Krystal Ixtapa a family-friendly resort?

Yes, Krystal Ixtapa is marketed as a family-friendly beachfront resort, offering a Kids Club, a playground on site, and supervised childcare and babysitting services (surcharge) so families can enjoy time together in Ixtapa.

What time is check-in and check-out at Krystal Ixtapa?

Krystal Ixtapa offers check-in starting at 4:00 p.m. and check-out by 12:00 p.m., with a 24-hour front desk available to assist guests at any hour.

Is there a minimum age requirement to check in at Krystal Ixtapa?

Yes, the primary guest checking in at Krystal Ixtapa must be at least 18 years old, and a valid government-issued photo ID along with a credit card or deposit may be required at arrival.

Does Krystal Ixtapa allow pets?

Krystal Ixtapa does not allow pets, including dogs and cats, so guests should plan accordingly when booking their stay at this beachfront resort.

What restaurants and bars can guests enjoy at Krystal Ixtapa?

Guests at Krystal Ixtapa can dine at Bogart’s, a Moroccan-inspired gourmet dinner restaurant, Aquamarina, the resort’s main buffet and pool-view restaurant, and Las Velas, an open-air ocean-view restaurant, along with two additional bars and lounges on property.

Does Krystal Ixtapa have a spa?

Yes, Krystal Ixtapa features the Krystal Ixtapa, offering massages, aromatherapy, hydrotherapy, and reflexology treatments in treatment rooms including options for couples. Guests under 13 are not permitted in the spa, and those under 18 require adult supervision.

What amenities does Krystal Ixtapa offer on site?

Krystal Ixtapa offers an outdoor pool, a poolside bar, a fitness center, fitness classes, bicycle rentals, a game room, shopping on site, and multilingual staff, all set on the beach in Ixtapa’s hotel zone.

How far is Krystal Ixtapa from the airport?

Krystal Ixtapa is located about a 26-minute drive from Ixtapa-Zihuatanejo International Airport (ZIH), the closest airport serving the Ixtapa and Zihuatanejo area.

Does Krystal Ixtapa have a policy regarding Spring Break groups?

Krystal Ixtapa cannot guarantee a spring-break-free environment and may host contracted student tour groups during peak season, though independent (FIT) students are not accepted; guests attending under this policy must be at least 18 years old.

What is the star rating of Krystal Ixtapa?

Krystal Ixtapa is a 5-star beachfront resort located directly on El Palmar Beach in Ixtapa’s hotel zone, offering all-inclusive dining, a spa, and pool amenities for guests of all kinds.

Krystal Ixtapa

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